Frequently Asked Questions
Everything you need to know about our handcrafted collections and services.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Please note that since many of our items are handcrafted to order, there may be an additional processing time of 2-3 days before dispatch.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized artisan pieces are final sale unless they arrive damaged.
Do you ship internationally?
Yes, Artisan Coterie ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Are your products ethically sourced?
Absolutely. We pride ourselves on partnering exclusively with independent creators and small-scale manufacturers who adhere to fair labor practices and sustainable sourcing methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.